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Duration: 1 day
"If you are not serving a customer directly, you'd better be serving someone who is..."
Course Goals:
This session explores the notion of customer service by analysing who and what customers are. How can we surprise and delight our customers? What level of service is being offered and how much fun are we having as we serve our customers. It introduces participants to the concept of "choosing your attitude" for work, making your customer's day and "being present"- the underpinning concepts of the Fish Philosophy!
Course Objectives:
- Identify the importance of the customer to the business and its future
- Implement strategies for delivery of quality customer service
- Identify methods for continuously improving customer service
Content:
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The importance of the customer to the business and its future
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What is Customer Service?
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Unwritten Ground Rules - UGRsŪ
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Choose Your Attitude
- Play
- Make your Clients Day
- Be Present
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