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Duration: 1 Day
An effective group considers conflict a natural part of group life; if managed well, conflict improves members’ ability to accomplish their task, work together, and contribute to personal growth. They use conflict to learn more about the problem and how others see it, rather than to simply persuade people that they are right and others are wrong. They assume that others have relevant information they may not have, that others are well intended, and that their own solution may be missing something, instead of assuming that others are uninformed or misinformed and have ulterior motives.
To do this, members share previously hidden thoughts and feelings and openly test any difference of opinion. They can openly disagree without fear of retribution. Unlike a group that avoids conflict to help a member save face, members of an effective group openly confront each other, believing that each person is strong enough to receive negative feedback directly. Ultimately, an effective group resolves conflict so that not only does the conflict remain resolved but also members understand how the conflict arose, how they contributed to it, and how they can act differently to prevent unnecessary conflict.
The Skilled Facilitator – Roger Schwarz
Course Goals:
To give participants the tools and techniques required to deal with situations of conflict and seek a win-win solution.
Course Objectives:
Upon completing this session participants will be able to:
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Discuss the roles that values and communication play in the conflict process
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Identify types and sources of conflict
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Identify personal approach to dealing with conflict
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List the various methods for resolving conflict
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Create action strategies for managing workplace conflicts
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Explain the rationale behind a win-win approach to conflict management
Content:
Awareness
o What is conflict?
o How does it look in the organisation?
o What do people think about conflict?
Response
o Why do people respond the way they do?
o Conflict – positive or negative?
o Your personal response to conflict
Actions
o Helping others with conflict
o What interventions work best
o How do we resolve conflict in our organisation?
Achieving Win-Win
o What does a win-win result look like?
o What barriers need to be overcome to achieve win-win? |
