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Continuous Improvement is an operational philosophy used to achieve substantial improvement by focusing on:
- Customer Satisfaction
- Universal Participation
- Ongoing Improvement
No name elicits deeper reverence among quality management professionals than that of the late Dr. W. Edwards Deming. In his writing, teaching and demonstrations, he showed the counter-productivity of short-term management strategies. He outlined how to go beyond these techniques to achieve cooperation, employee commitment, and process improvement for long- term productivity.
When we talk of continuous improvement we are talking about productivity improvements. Productivity is simply a measure of outputs against inputs. The productivity being measured can be that of an individual, a work team, whole workplace or entire organisation. Cushioned in productivity is quality; the concepts of quality and their role in achieving continuous improvement are integral to success.
At the end of this session, you will be able to:
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Define continuous improvement and quality management.
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Define ways of achieving continuous improvement.
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Monitor and evaluate current systems and communication practices.
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Describe quality and why it is important.
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Identify factors that adversely affect performance.
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Identify systems and methods and other changes that can be a basis of improvement.
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List some of the tools for continous improvement. | 
Step 10 - Continuous Improvement