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There are a number of factors which impact on how well an individual performs. Knowing what these factors are enables us to find out what is going on in a particular situation and not just blame the team member’s attitude. They form a diagnostic tool which when combined with feedback, enables correction and further development.
At the end of this session, you will be able to:
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Manage performance of individuals in teams
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Address performance related issues
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Address issues and problems of individuals in teams
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Build support and commitment within the work team
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Review and evaluate management of individuals within the work team | 
Step 13 - Manage People