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Duration: 1 Day
At the risk of oversimplifying, emotional intelligence or the emotional quotient (EQ) is the dimension of intelligence responsible for our ability to manage ourselves and our relationships with others.
In the business world, a lot of emphasis has been placed on intellect. It has been on the IQ and all of the analytical, factual, and measured reasoning power that IQ represents. Make no mistake, however; intellect has proven invaluable to drive our success in business.
It is only however, through reaching a higher level of competence in business, by blending our IQ with our EQ that we will solve retention and morale problems, improve our creativity, create synergy from teamwork, speed our information by way of sophisticated people networks, drive our purpose and ignite the best and most inspired performance from our followers.
Course Goals:
To give participants the tools and techniques to achieve a level of awareness around their own emotional intelligence.
Course Objectives:
Upon completing this session participants will be able to:
- Develop understanding of what Emotional Intelligence is, and how it contributes to hard business outcomes.
- Explore the role emotions play in your own performance, and to identify some personal goals. This will enable you to use your emotions more effectively for personal and organisational success
Content:
- The emotional side of business success
- What is emotional intelligence or the emotional quotient?
- Low EQ - tracking the effects: a business case for soft skills
- Ladder of Inference
- Emotional Capital
- Empathic enquiry
Note: There is an opportunity to include some additional content and activities using and Emotional Intelligence for those groups who are aware of their type. |
