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Duration: 2 Days
Course Goals:
This workshop aims to provide participants with the necessary knowledge and skills to develop and implement performance management processes & systems.
Course Objectives:
On completion of this program, participants will be able to:
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Manage performance of individuals in teams
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Identify the role of performance management
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Explain the four key areas of performance management
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Address performance related issues
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Address issues and problems of individuals in teams
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Review and evaluate management of individuals within the work team
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List and explain the components of performance management
- Discuss the content of performance agreements
- Identify areas to be used in development plans
- Create SMART goals around key result areas
- Demonstrate an ability to give effective feedback
- Describe the attributes of effective feedback
- Communicate more effectively in all their interactions
- Demonstrate the skills and abilities required for effective workplace coaching
Content:
- What is performance management?
- What impacts on performance?
- The components of performance management
o Role clarity
o Competency
o Environment
o Values
o Preference fit
o Rewards
- Determining performance standards
- Developing SMART goals
- Giving and receiving feedback
- The role of 360-degree feedback processes
- Coaching for performance
- Effective listening and communication skills
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