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Workplace Relationships Workshops

 

Basic Selling Skills

Duration: 1 Day
 
Sales training can make all the difference - it changes the order taker into a salesperson who really knows how to sell. This sales training session is based on techniques that work for many organisations. This course is highly intensive and interactive.
 
Course Goals:
To introduce participants to the fundamentals of selling; prospecting, questioning techniques and interpersonal skills required to build client relationships and win new business.
 
Course Objectives:

At the end of this session, participants will be able to:

  • Identify possible new customers and sales opportunities
  • Create a warm call by establishing a positive impression on the phone or in person
  • Gather information and be able to better relate to the customer
  • Demonstrate a clear understanding of the customers needs
  • Gain agreement about the benefits of the sellers solution
  • Identify buying signals and complete the sales transaction
  • Follow through to ensure a high level of customer satisfaction.
 
Content:
  • The selling framework
  • Prospecting for new business
  • Meet and greet the customer
  • Active listening and questioning techniques
  • Overcoming objections
  • Closing the sale
  • Following through on the sale.
 

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