There are many text-book definitions for Performance Management but in essence it is about aligning and measuring individual performance expectations and accountabilities to achieve business results.

It is:

• An agreement between a person and their higher-up about “what matters most”.
• An ongoing process that establishes clear goals and expectations and a plan to achieve them.
• A process of continuous authentic dialogue for supporting those goals and expectations.

There are a number of factors which impact on how well an individual works. Knowing what these factors are enables us to find out what is going on in a particular situation and not just blame employee’s attitude. They form a diagnostic tool which when combined with feedback, enables correction and further development.

 

To examine the factors impacting on performance, Lifelong Learning has developed a workshop that uses the performance equation developed by Ainsworth and Smith (1993). The workshop is ideal for organisations that are looking to embed a culture of continuous improvement and performance coaching through an easy to understand model underpinned by sound communication through feed-back and feed-forward processes.